Terms for paid services and purchases on the platform.
These terms apply to paid bookings, Petsitter Plus and product purchases on MyPetSitter.eu.
MyPetSitter matches owners and pet sitters. The care contract is between them. The owner is billed platform fees at checkout. If the sitter is paid in cash, the service is settled directly with them; if paid in-app, the service amount goes through Stripe and a percent commission may apply at payout.
Prices in euros at confirmation. Platform fees are always paid online via Stripe (or wallet). The service may be paid in-app (Stripe) or in cash to the sitter, according to their setting. No online charge without explicit confirmation.
Withdrawal may not apply to services fully performed before the end of the period with consumer agreement.
Rules shown at booking and in the care contract. Platform fees may be retained depending on progress. For cash bookings, the service amount did not go through the platform and is not refunded via MyPetSitter.
Contact contact@mypetsitter.eu first. French courts have jurisdiction if needed.
MyPetSitter is not party to the care contract unless stated. We facilitate matching and platform-fee billing. In-app service payment is optional; cash settlement of the care fee is solely between the parties.
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